| |
|
|
|
|
| Wed, 15 Aug 2007 AL writes: |
in the loft building, on the 7th
floor, the entire floors fire alarm would go off every 30 mins.
this started sometime mid evening on monday night (around 9?) it
would be one beep, every 30 mins or so. but its so loud there
is no wa you could sleep.
this has get this: continued for 2 NIGHTS UNFIXED!
yes thats right, I've not been able to sleep in my own damn condo
for *2* nights -- how is it possible that this is not a priority for
the management?
one would figure this should be sorted out in a couple of hours as a
high priority, and at most on night... but no, this has dragged into
a multi day thing with NO COMMUNICATIONS from managment.
that's right, I have NO IDEA what happend, when its going to stop,
or that I should have been prepared for another sleepless night (had
i know they weren't going to get it fixed by midnight tonight -- I
would have made arrangements) of course this is happening on
weeknights. I feel bad
for all of those on my floor that need to work the next day -- at
least i've managed to fit in a couple of hours of interrupted sleep
(I'm a super deep
sleeper, but this thing is super loud).
|
| |
| Fri, 17 Aug 2007 A.L. writes: |
After reading
several of the horror stories about CityPlace
condos and ones pertaining to 5 Mariner Terrace,
all I can say is that I am glad that I sold my
condo unit as soon as it was registered more
than a year ago.
I regretted
buying the unit shortly after the 10 days of
cooling period. It was my fault that did not
bite the bullet and got out of the deal during
that time. The original interim occupancy date
was to be fall/winter 2004, but I did not get
into interim occupancy until a week before
Christmas 2005. During the long wait, it was
becoming increasingly apparent that Concord Adex
was a cheap builder who scrimped on everything
from quality of finishes to workmanship. I had
the misfortunate of dreading my own condo unit
when I first-handedly observed the cheap units
that had been completed previously -- Optima,
Apex 1 & 2, Matrix 1 & 2. They used cheap
finishes and even the appliances were bad
(anyone seen the miniature washers and dryers in
Optima?).
The PDI was a
nightmare. I hated everything about the condo
and how awful it looked. Even the staff at
Customer Care told me in secretly that they felt
sorry for me and others who bought such a badly
constructed building. Even though I did not
make any money I was glad to be rid of it. I
knew that once work leaked out of the builder's
poor workmanship and low quality of customer
service, then it would be very difficult to sell
it.
My advice to
anyone looking to buy CityPlace condo? DON'T DO
IT. If you need some evidence, do comparison
shopping, and check out some of the built
CityPlace condo units that are on the market.
You will know what I mean. The question that I
have is: In this highly competitive market
where new condo projects are popping up every
day and all builders are offering excellent
upgraded finishes on standard units (granite
counters, hardwood floors, 9 feet ceilings,
designer designed lobby & unit layouts), how
long will it be before Concord Adex (CityPlace
builder) wakes up and realizes that the buyer is
going to vote with his feet and not buy from
them? How stupid do they think people are
anyway????
|
|
| |
| Feb 4 19:31:51 2007 J writes: |
I would like to
report occurrences of vandalism in the 5 Mariner
Terrace parkade. I live in this tower. Several
times some idiot has been writing on my wife’s
car. They are writing sexual messages such as
"I'm gonna rape you", "cunt fuck you" and "I
love cock"
The light above
the car is burnt out and we have been asking for
months for it to be fixed. Maria, the excuse
queen to this day has done nothing about it. She
doesn’t take it seriously.
We have called
the police who have it on file and are just
waiting to find the person so we can charge them
with sexual assault. Please post this so anyone
who witness's this persons deeds can contact the
police and report it. The next target could be
your wife, sister, or mother. Do you really want
this kind of person in the building? Hopefully
the police will catch them red handed or a
resident will know who this moron is. Please
report it to the security desk or police.
The Toronto
Police crime prevention department has stated
they will deal with the building directly about
the burnt out light they refuse to fix. Maria
once again is causing more trouble to the
building then needed and being paid to do it. I
really do not want to add to all the negativity
on this site but the situation is pretty stupid.
Management can’t stop idiots from being idiots
but they can fix a light at least to help
prevent it.
|
|
| |
| Wed, 20 Dec 2006 J.E. writes, |
Hi there,
I have a comment
to make regarding City Place and the
"concierge". I am disgusted by the way I have
been treated by a couple of the security guards.
Most of them in my building are quite nice and
helpful but a couple are really really rude. The
company seems to fire employees that are kind &
considerate, which was demonstrated when Paul
left. I pay good money to live there and it's
not too much to ask to be treated with respect
and civility. I am renting and glad that I'm
leaving in a year to a condo that is being
built, right by George Brown College. I am sure
my new condo will be much better quality &
workmanship than 3 Navy Wharf Court. Great
website, I'm glad I know I'm not the only one
who is disapointed with living here.
Ticked off
|
|
| |
| Sun, 19 Nov 2006 "LostSoul" Seems to be obvious who
wrote this (Originating IP 74.107.79.254 ) |
| Hi,
you must be the most pathetic person alive!
First of all before you make a statement saying your stories are
100% fact make sure they really are.
First of all the security you are talking about her name isn't
spelled Debbie. Funny how people like to blame things on security
guards, whatever is wrong with Concord City place, its the place
itself, it has nothin to do with the security guards, the whole
place is designed cheap, guards are getting payed $10/hr don't
expect them to make to much effort. The home invasion too, once
again Security gets blamed when it wasn't Security fault, the people
who did the invastion was people within the condo itself and they
entered through the underground where there is absolutely no
camera's once again its Concord City who are being cheap asses and
can't afford to purchase more camera's. You people must have nothin
better to do with your life but complain. You don't like the place
just fuck off to somewhere else, instead of crying about stuff like
bunch of babies.
|
| |
| Wed, 8 Nov 2006 anonymous writes |
Hi,
I have been living in Cityplace building D for
almost a year and I am utterly appalled by the
service I have been receiving thus far. Where to
begin, Sigh! The first matter of concern has
been the film of grim which has accumulated on
my windows for the past year. I have spoken to
Maria twice and her predecessor once, both
providing me absolute dates for when the windows
would be washed. However, all the dates have
come and gone and the windows still remained
unclean. It has been exactly 8 months and 8 days
since I have moved in and the windows have never
been washed even once during my tenure in ‘shittyplace’.
I know this seems like a minor incident, but I
am only getting warmed up. Next, came the broken
air conditioning during the single hottest week
of the summer. Not only did my air conditioner
stop working, but I experienced some electrical
troubles afterwards. The air conditioner was
fixed after 6 days, but it took approximately 5
phone calls and 5 weeks to have someone come
look at my bad wiring. The property management
company kept suggesting that my electrical
failure had nothing to do with their systems
failure. It took me calling PLC, the builder,
for them to come look at it. They were much more
helpful than the property management company!
Last, but not Least, the clincher. Last month my
girlfriend booked the guest suite for this
upcoming weekend. Now in order to pay for this
you must supply cash or a guaranteed cheque
between the hours of 9 am and 5 pm to
‘Christine’, who refused her last name during
our lovely phone conversations. I understand
these are the procedures put in place, but after
3 phone calls, one of which ending after
‘Christine’ telling me “too bad, these are the
rules and I could care less”, my issue is still
not resolved. I mentioned on the phone that My
girlfriend and I work between those hours and we
could not meet her to give her the cash. I
really didn’t want to certify a $150 dollar
cheque for $25 dollars to submit to the
concierge, but that is the only way they can
accept payment. She was extremely rude and
unwilling to share any information at all about
this procedure or any other alternatives to make
the payment. And after I had suggested that they
accept credit cards, she simply laughed and said
“that’s tough”. I had asked for her superior’s
name, Maria, who I had explained my situation
and how her employee, who also is paid by the
fees generated from the building, of which I
pay, treated me. Again, I heard “that’s too bad
and you have to speak to Christine about her
poor attitude”. I understand that all of these
can be viewed as meager examples of poor
customer service, but when I am paying to live
in a building, I would prefer not to have each
and every experience with the management company
to be a negative one. I am a huge proponent of
ousting the management company, replacing them
with a much more experienced, efficient company.
|
|
| |
| Sun, 17 Sep 2006 |
Smell from Ventilation System in Building C [3 Navy
Wharf]
There are concerns about the strong and overwhelming
smell of fried foods in the lower floors, inclusive
of the 7th floor. Apparently the smell is entering
units which in turn makes the air unbreathable, via
the air vents. It would be interesting to determine
if the source of the smell is most likely from the
new restaurant and bar that is situated on the
street level of the building.The restaurant and bar
in question had a private function on Friday,
September 15, 2006. The official opening of this
place is on Monday, September 18th, 2006. Will
observe and monitor to see if this is an ongoing
concern.
|
|
| |
| Thu, 14 Sep 2006 (name withheld by request) writes: |
Yesterday I found your website and was shell
shocked to see such the common theme experienced
by other residents at CityPlace. We moved from
overseas into Building D in January. We've had
so many problems I could not possibly list all
of them but I will give you a sample of the
issues we've encountered in just 9 months. When
our concerns are raised to customer care we get
the revolving "pass the buck" response. Here is
a sample of our experiences (please do not
publish our names for privacy reasons):
(name withheld by request), Building D
|
Date(s) |
Description of Incident |
|
24-July-06
13-Sept-06 |
On two occasions the ropes from the
window cleaners were left dangling
and were banging up against the
south side of Building D. This
happened in late July and again
mid-September. The noise was so
loud, it gave us a headache. A
call to Maria at Customer Care
resulted in her passing the buck,
saying it was the builder who
subcontracts to the window cleaners
(in other words, customer care could
do nothing to help us). Several
hours passed with more phone calls
and chasing by us, the tenant, to
get somebody to fix the problem. We
also advised the landlord of this
problem and followed with a visit to
customer care in person. There we
found a line-up of people
complaining about various issues in
their units.
On both occasions after several
hours of nothing accomplished, the
problem was fixed by us tying up the
ropes with duct tape to our balcony.
Shocking. |
|
Every month |
Gym equipment is often not working.
The golf simulator, karaoke, and
bowling alley are frequently
unavailable because they are broken.
Each of these has been out of order
for weeks at a time. Gym rules are
not enforced by gym staff (such as
swimming caps to be worn in the
pool, children playing on gym
equipment). |
|
18-May-06
27-June-06
18-July-06
02-Aug-06 |
Air conditioning 3-way solenoid
valve that was replaced multiple
times in both A/C units. We were
without air conditioning for weeks.
The problem was rectified only
after the valve was physically
removed from the line and the debris
(which was not allowing the valves
to seat and thereby causing it to
burn out) was flushed from the
cooling system. |
|
01-Feb-06
24-July-06 |
Tradesmen scheduled by customer care
to repair problems in the unit do
not show up when they are scheduled
to and no call is received to say
they are either late or are not
coming at all. |
|
01-Feb-06
27-March-06 |
Following initial move in, it took
numerous visits to patch and paint
the walls. These repairs were
promised to be completed prior to
our move-in date. When it was
finally completed, we ended up
removing paint from the carpet which
was splashed by the painters. They
had removed the splash guards before
they painted the baseboards.
|
|
Feb-06 |
We had to ring a gas fitter one
Friday night at 9PM to repair a gas
leak from the stove. It turns out
the contractor did not properly
connect the gas line from the wall
to the stove. |
|
Feb-06 |
The light in the ensuite bathroom
was installed incorrectly so it was
relocated to centre over the
mirror. On day one, an
electrician moved the light junction
box. A week later a drywaller
finally arrived to patch the whole.
Then there was two more visits from
the painter and a final visit from
the electrician... 5 or 6 separate
entries to do a simple task. Each
time, was an interruption and
several weeks to complete.
|
|
March-06 |
Following installation of the
divider on the balcony, the
contractors left a mess of rubbish
behind. |
|
|
| |
| Sun, 03 Sep 2006 anonymous writes |
I have read your website with great interest and would like to
add a few situations that I saw/observed [do not publish my name on
the site].
1. Broken Door to the Loading Area to the moving and deliveries area
at 5 Mariner Terrace
On Wednesday August 30, during the lunch hour, a truck [lic# xh3738]
completed deliveries and the driver was attempting to exit the
moving and deliveries area and hit the door completely damaging the
door. Up to this day, Sept. 3, the area leading to the
service/moving elevator at 5 Mariner Terrace is completely open
since the door is broken. I listened to the conversation between the
driver, the security [Bernie], and property management [Maria]. The
Driver stated that the security told him that the door is opened,
and he hit the door as he was exiting. Apparently the security
[Bernie] has a practice of not completely opening the door [reliable
sources states that he opens it just a little over 7' instead of
fully opening it]. To blame the driver for security error is
irresponsible.
2. Feud between security staff and residents
One security staff [Debbi] at 5 Mariner Terrace and tenants of 2
units have an ongoing feud [i know the tenants and their addresses].
The tenants are concerned that she disclosed confidential
information about them to their landlord/owner and the police. In
that case, the landlord/owner who is not a resident comes to the
building and hangs around the security desk when this security staff
is working, sharing and receiving information about the tenant. Now
the relationship between the security and the two tenants has soured
and the police were at the building on the evening of Sept 1
following an ugly confrontation between the above stated security
and the resident after the resident's vehicle was ticketed.
3. Security Turnover [5 Mariner Terrace]
On or around 3 security staff at 5 Mariner Terrace are openly
planning to leave employment within the next few weeks because of
poor communication between management and residents of changes which
in turns causes residents frustration to be directed towards the
security. Here are 3 instances:
i. The air conditioning fiasco during the heat wave in July.
Property management placed a note on the elevators that falsely
stated that the problem was rectified when it was not. A
representative of the builder asked that the noiced be removed from
the elevator [as it was untruthful or he would blow the whistle to
residents/owners]. The temporary solution was that the connection is
now bypassing the sensors in the units so that only the AC units is
on. The problem will arise when the temperature drops and we need
the heat turned up.
ii. Fobs were deactivated for many residents at 5 Mariner and two
contradictory notices were posted. The property management notice
stated that it was an error, while the notice from the chair of the
board of directors stated that it was because fobs were
unregistered.
iii. Parking deposit [5 Mariner Terrace]
There is confusion over the $10. deposit. Here again poor
communication is causing undeserved stress and frustration.
The lack of respect for residents and owners by property management
is a cause for concern. Posting notices on elevators and bulletin
boards is a poor way to inform residents/owners of things that are
happening. Residents have asked that important notices be placed in
their mailboxes or sent to them electronically and their requests
are not address/ignored.
4. Fobs for elevators - after midnite etc... [5 Mariner Terrace]
Poorly communicated and possibly poorly implemented.
Action Plan
1. Your website can serve for us to organize a concerned
residents/owners group to voice collective concerns to a higher
authority as the ones who proport to serve us are unresponsive.
2. We need a new property management as the current one do not
respect the owners/residents.
3. Perhaps we can send these concerns to the ombudsman ontario
office and have them investigate
|
| |
| Thu, 24 Aug 2006 FM writes |
Hi,
I was searching on "cityplace toronto sucks" and I found your site!
I just recently purchased a resale condo at 35 Mariner and found
several major problems already which without talking to other
owners, I don't know if it's only my unit or if it's a common
problem... I had been warned that the workmanship of the cityplace
condos is bad but I didn't know it's this bad!
I have pictures of my flooded locker. Do you post pictures too? (Apparently the lockers above mine are also flooded
- something to do with cracks in the ceiling but I haven't seen
them.) The property manager's solution is for me to put a tarp warp
to cover the top and elevate my stuff with crates!! I got to find
out whether there is any locker maintenance fee that I am still
paying!
The cold water pipe underneath the sink is leaking. I know the
owner's document said plumbing within the unit is owner's
responsibility but a broken pipe in a 1 year old condo already? This
I should have caught before my closing but the seller never
disclosed it.
I have moles growing in the bathroom on the side of the sink cabinet
(in the non-leaking bathroom). I am just wondering if other unit
owners have the same issue - maybe just issues from my seller's
carelessness?
Unfortunate, I had a bad agent that "advised" us there is no need to
do a home inspection because it's an almost new condo. My fault for
cheaping out. My advice is for other people to do a home inspection
even if the condo is brand new.
FM |
| |
| Mon, 21 Aug 2006 LJ writes |
|
Hi there,
Well, out of the top of my head - the external windows at our suite
STILL haven't been cleaned. (They were never cleaned since the
construction of the building.) We've called many times and everytime
they have us a different date which long has passed. They blame the
builder as they are supposed to do the cleaning. The cleaning ropes
are there for a month now, but nobody is doing anything.
I have to change my light bulbs in one of the bathroom every couple
of weeks because they burn out. I had electrician come to change it
and curse at how purely the electricity was set up and that these
bulbs are really bad.
The entrance door is howling but they claim that it is due to air
pressure and is supposed to be like that. And if I try opening all
the windows in my apartment it should reduce. Ridiculous.
Good work on the site and good domain name!
LJ |
| |
| Mon, 21 Aug 2006 MA writes |
Hi,
As a cityplace resident I just wanted to cheer you on with regards
to your site. It's good to see someone is willing to take some time
and rant about cityplace issues in the open, even if it is painful
for everyone involved. It takes guts to look back at such a huge
purchase and admit it didn't turn out well, too many people are
willing to accept what they get.
Anyway, I have some comments:
1) party room, noisy people, etc:
You should mention something about the issues that cityplace has
with noise, parties, people dealing drugs out of their suites and so
on. For me this is the issue that bothers me the most out of any
other issue, and I feel it's closely linked to the recent home
invasions. People who live at cityplace who aren't acting in a
civilized and friendly manner are -- well, in Toronto, a given --
but security and management should (and seem to) have the tools at
their disposal to do something. They just don't seem to do much
about it except note down the incidents. I'm not sure which of the
buildings you reside in but for those of us over at Matrix 1 and 2
(buildings A and B) who are within line of sight of the party room,
this is a huge issue -- the rules are clearly violated at times
(sprawling parties at 3:30am on monday, for example) and the
management has been unwilling to call the police to do anything. We
could easily get this solved with a bit of effort.
2) Security presence / attendance / vigilance
The matrix buildings have a revolving door policy. While I haven't
necessarily seen the same things you have, you and I both seem to
understand that _security through obscurity is no security at all_.
Now that it's common knowledge that Cityplace is trivial to invade,
we can't rely on our security guards as a mere "intimidating
presence" -- they actually have to be effective and interview and
identify every person that comes into the building -- as is done in
condos that have "real" security.
3) Garbage Smells
There are serious garbage smells in some of the buildings. It sucks.
Please mention it on your site. It is really embarassing to have
guests over and have garbage smells wafting all over the place
because improper procedures are in place. This can't be something
they can't solve, as I have never witnessed it elsewhere.
4) Your website and Cause:
- With all due respect, you should make your site less tabloidy/rhetorical
and a bit more professional. I think the first reaction of most
people when going on this site is probably to chuckle and to say
"wow this person is really nuts" or something to that effect. Maybe
you're going for this effect, but if you're also going for a
reputation of verifiable information, standing behind facts, etc,
you should try to keep the rhetoric low and the facts/evidence high.
Let readers make their own informed decisions, and above all, inform
them.
- site goals. Have you given thought to the achievable goals of your
site? You might also wish to consider that not everyone who comes to
your site who lives at cityplace wants to "storm the castle with
pitchforks and torches", but at the same it is VERY likely that you
will find very few residents with zero complaints. This means that
while 99% of cityplace residents might identify with your cause,
they might back away slowly from this overly dramatic treatment of
the issues. If you want to bring people on your side, I would
suggest toning down the personal crusade part of your site and
instead try to form a solidarity amongst the consumers of the
cityplace
product. This way, we could all work together to get some of these
issues solved, or, hell, even get the current management company
thrown out and replaced with one that can be held accountable and Do
The Job Right. There used to be another company doing the management
here and they had this guy running everything who was very strict
with building entry and made an effort to know who belonged and who
didn't -- we could go back to them and have this solved.
I point this out because some of us at cityplace would rather fix
the problems by using our power in numbers rather than watch you get
dragged into a silly court battle. Some of us are stuck here and
can't just buy another place.
I hope that helps. Please keep my comments anonymous if you mention
them on the website.
Thanks |
| |
| Mon, 21 Aug 2006 JR writes |
Hi,
I just wanted to commend you for putting together a great website.
Best,
JR |
| |
| |
| |